Responding to Online Reviews: The Good, the Bad and the Ugly

Customers rely on online reviews such as those found on Google and Yelp to discover new businesses, products and services. 93% of consumers say online reviews impact their purchasing decisions. 84% of customers trust online reviews as much as personal recommendations from people they know. Most people prefer not to make a purchase from a […]

Why SEO is critical to online reputation management

In today’s digital age, before anybody does business with a brand, they will google their name. The information that appears on the first page of SERPs when a brand’s name is searched for is what they perceive they are. That’s why online reputation management and search engine optimization (SEO) are more vital than ever. We […]

How to Resell Reputation Management and Always Stay on Positive ROI

Today, almost every digital marketing agency is offering reputation management as part of its services. This is no surprise, as the online reputation management niche has grown significantly over the past few years and became a highly sought-after service. With the rise of review platforms and social media, consumers now have a strong voice that […]

How to build and manage an online community for your clients

The best online communities are those attractive destinations that people want to return to again and again. But if you aim to build a new online community that will thrive, engaging your client’s customers, employees, or members, growing in ROI, and providing real business value. In that case, the first step is to start with […]

The go-to guide for improving your client’s online reputation in 2021

In today’s digital landscape, every customer’s journey begins and ends on the internet, which makes it extremely critical for businesses to interpret the inflows and outflows of the online reputation management system.   While 75% of consumers find a business with positive reviews reliable, 65% of consumers tend to reject a business with negative reviews. A positive brand image […]